Refund Policy

No Refund Policy — The CV Edit

Last updated: 06/11/2025

At The CV Edit, each project is delivered as a personalised editorial service. Our work involves tailored analysis, writing, and editing based on the individual documents, goals, and preferences of each client. Because every service is custom and begins immediately upon confirmation, we are unable to offer refunds once work has commenced.

1. Bespoke Service

All edits, reviews, and rewrites are custom-created for each client. Under the Consumer Contracts Regulations 2013, digital and bespoke services that begin with the client’s consent are exempt from the standard 14-day “cooling-off” period. By submitting payment or your materials, you acknowledge that work may begin immediately and agree to waive the right to a refund.

2. Revisions

We want you to feel fully confident in your final documents. Each service includes one complimentary round of revisions within seven (7) days of delivery, provided the request is consistent with your original brief. Additional changes or reworks beyond that scope may incur an additional fee.

3. Cancellations

If you wish to cancel before work has begun, you may request this in writing at contact@thecvedit.com within 24 hours of purchase. If no work has started, a partial refund (minus administrative costs, typically 10%) may be issued. Once editing has started, no refunds or partial credits are available.

4. Quality Assurance

We take every care to deliver precise, editorial-level work. However, career outcomes such as job interviews, offers, or employer responses are influenced by many external factors. The CV Edit therefore cannot guarantee specific employment results and does not issue refunds on this basis.

5. Exceptional Circumstances

Refunds may only be considered in exceptional cases, such as duplicate transactions or technical errors. These will be reviewed individually, and any approved refund will be processed to the original payment method within 5–10 working days.

6. Contact

For queries or concerns regarding your service, please email contact@thecvedit.com. We are committed to ensuring you feel supported throughout the process and will always work with you to address any reasonable concerns.